How AI Is Re-Engineering Knowledge Management in Law Firms with Evan Shenkman

Quotes:

1. “KM is the foundation, the AI and the innovation is the application of that, right? You can't do a fancy AI-powered chatbot unless it's trained on really good information under the hood.”
2. “The innovation portion, which is just trying to have our attorneys do better stuff, different stuff, be more efficient, do things in a better, smarter, faster way going forward, figuring out what's around the corner, all of that works so much better with a foundation of good KM. And there so many people that say, hey, I would love to now create a chat out of all my firm's information. Great, where is your firm's information? Is it all up to date? Is it all accurate? Or is it all just in a big mush of some stuff is out of date, some stuff is accurate, some stuff is good, some stuff is not… If you're trying to point AI or gen AI at that, it'll do a horrible job.”
3. “Ambient AI right now that's able to say, know what Evan probably needs because I just heard Adrian say something, Evan needs to know this and here it is Evan, right? … that makes me smarter in real time, right? And I didn't need to prompt, I didn't need to ask, I didn't need to go into a tool… And when you add agentic flows into this, where it can actually make judgment calls… I think is the next big thing.”
4. “This is the most exhilarating and exhausting time to be in legal innovation…everything is moving so quickly.”